Privacy Policy

Privacy Policy

Introduction

Welcome to https://confidential-divorce-mediation.storysurge.net (referred to as “the Company,” “we,” or “us”). We are dedicated to maintaining a secure and private environment for all users who access our website, applications, services, and products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website: https://confidential-divorce-mediation.storysurge.net
  2. Mobile applications and software developed by us
  3. Online services and products offered through our platform
  4. Interactions between users and our customer support team

Please note that this policy does not cover third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices regarding:

  1. User accounts and profile creation when accessing our services as an authorized user
  2. Information collected from website visits, including page views, interaction data, and IP addresses
  3. Communication interactions through newsletters, emails, phone calls, or text messages

Personal Data Collection

We gather various types of personal information to enhance your experience and provide our services effectively. These include:

  1. Account Information: User names, email addresses, passwords (hashed and salted), and profile details.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for secure financial transactions.
  3. Financial Information: Bank account details (for direct deposits or withdrawals) and income-related data.
  4. Purchase Information: Order history, product preferences, and purchase frequency.
  5. Mobile Device Identifiers: Unique device identifiers, mobile network information, and location data from mobile devices used to access our services.
  6. Location Data: GPS coordinates and address information when you use our location-based services.
  7. Feedback and Reviews: Comments, ratings, and reviews submitted by users regarding our products or services.
  8. Social Media Information: User profiles, posts, and interactions shared on social media platforms when you choose to connect with us through them.
  9. Product Information: Details about the products and services you interact with, including usage patterns and preferences.

We collect this data through various methods: user input forms, online interactions, browser cookies, and automated technologies like analytics tools. Additionally, we may receive personal information from third-party service providers who assist us in delivering our services.

Cookies

We employ cookies to enhance your experience on our platform:

  1. Strictly Necessary Cookies: These ensure the basic functions of our website, such as enabling user login and navigation.
  2. Preference Cookies: They remember your preferences, language settings, and display options to personalize your experience.
  3. Analytics Cookies: Used by analytics providers to collect information about how users interact with our site, including metrics on page views, bounce rates, and session durations.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or enforce our rights. Once the data is no longer required, we will delete or anonymize it to ensure your privacy.

Security Measures

The security of your personal information is a top priority. We implement robust organizational and technical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption for data at rest and in transit
  • Secure third-party processing partners who adhere to strict privacy standards
  • Regular security audits and penetration testing
  • Employee training on data protection best practices

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not intentionally designed for or targeted at children, and we do not knowingly collect personal information from minors.

Your Rights (Subject to Local Laws)

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your information is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete or remove your personal data from our systems.
  • Restriction: Limiting the use of your personal data under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of privacy rights.
  • Appeals and Complaints: Filing appeals or complaints with our privacy team or relevant supervisory authorities.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Information’ section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any questions, requests for access to or deletion of your data, or if you wish to exercise your privacy rights, please contact us:

  • Email: [email protected]
  • Address: Confidential Divorce Mediation, [Street Address], [City, State, Zip Code]